The Critical Success Factor

There are multiple factors that directly influence the health and wealth of business ventures. These factors may be diverse and different depending on the nature of the business. The Critical Success Factor, however, is common to virtually all business ventures.

The Critical Success Factor: Earn Rewards Solving Customer Problems Better than the Competition. It is do, or die. A venture dies for one of three reasons: 1] It didn't earn a profit; 2] It didn't solve its customer's problems; 3] It wasn't better than the competitive alternatives.

Earn Rewards Solving Customer Problems Better than the Competition ... The Critical Success Factor for all business ventures.

Critical ... having the potential to become disastrous
Success ... attains prosperity
Factor ... a circumstance that contributes to an outcome

* Earn ... Teamwork!  A business employs a team of people working together to continually and profitably solve customer problems better than competing alternatives. Healthy, growing ventures follow a clear business model. An educated, experienced, collaborative, communicative team with key core competencies is paramount to success.

* Rewards ... The monetary value captured by a business is appropriately called earnings. After all expenses are accounted, earnings become profit. Profit is a reward for doing a good job solving customer problems. A key source of growth funding for a business venture is earned profit. While the profit reward is "financial", the reward can and should have other elements, too. In a healthy venture culture it can actually be "fun" going to work and being part of the team, and their may well be some "fame" that results from delivering valued solutions to customers.

* Solving ... Solutions to customer problems are typically combinations of products, services, process, and methods. However, the world keeps changing as do customers and competitors. Solving customer problems, new and old, is a continuing process for sustaining a healthy venture.

* Customer ... Customers are the primary source of revenue for a business venture. Some business ventures may have only a few key customers, others may have many. A group of customers that share similar traits comprise a market segment. Many business ventures may serve multiple and varied market segments. A business venture exists to serve its customers.

* Problems ... Customer needs, wants, desires, and situations that can be adequately addressed  and resolved in a reasonable time and expense are good opportunities for a business venture.

* Better ... Continually improving value is critical to sustaining a competitive advantage. Scientists and engineers often think about innovative solutions in terms of the fit, form, function, features, and performance. The entrepreneur thinks in terms of the benefits customers will receive. Value is measured by comparing the benefits to the price. Value can be increased by delivering better benefits to customers, by lowering the price, or both. Customers decide what offers the better value. In the long run, the products, services, processes, and methods that deliver a better value win the business.  In short: Value = Benefits / Price

* Competition ... There are (almost) always competing solutions and ventures from other sources that are directly comparable to our solution. This competition includes indirect alternatives, substitutes, and replacements that could serve customer requirements. Best to assume we have competition, even if we don't yet know who or what. Competition is not always a bad thing ... competitors can help validate and build new markets, and sometimes competitors can become collaborative partners.

Innovation Impact Mindmap

For 20+ years, I taught in a University of Arizona entrepreneurship program.  This Innovation Impact Mindmap started on the whiteboard in my office, a graphic schematic of the course syllabus.  

A syllabus is sequential, but innovation and entrepreneurship usually is not.  They bounce around a bit, from here to there and round again. 

The whiteboard version was fairly simple, but useful.  Students and colleagues took pictures of it for reference.  So, I thought, why not elaborate it just a little bit?  

[OK, OK, so maybe a little bit more than just a little bit!]  

I've added elements that I thought would be most useful, but certainly not all apply to every new venture! The "main highway" is the mission statement, highlighted in yellow.

Think of this Mindmap as a checklist of the elements you might want to visit as you travel around on your new venture adventure! 

High resolution .pdf .jpg and .png versions are available HERE.

--Jim

How to Solve a Problem

Ah, a day without a problem would be ... well, a day without a problem!  Ever have one of those?  Lucky you if you have.

More likely, we'll have a nice set of problems today. Some readily solved, as we've solved them before (what's for lunch?).  Others will be new, unheard of, unexpected. Some easy, some not quite so. 

Here's a little guidance checklist to help us with the problem solving process ...

1. Define the problem.
2. Explore potential causes of the problem.
3. Identify alternatives for approaches to resolve the problem.
4. Select the best approach to resolve the problem.
5. Plan the implementation of this approach.
6. Implement the plan.
7. Monitor the results.
8. Verify if the problem has been resolved or not. If not, back to #1.

BTW, this is the core process for developing a new business venture.

--Jim

There is a better way ...

What is an Innovate-A-thon?

An Innovate-A-thon(tm) is a series of complementary team activities for creating something new and better ... an innovation!

Innovate-A-thon participants collaborate to reach a goal in a predetermined period of time.  An independent, neutral facilitator/leader keeps the team focused, productive, and the process on-track and on-time.

Innovate-A-thon creativity, innovation, and entrepreneurship principles have been refined through application in a variety of companies, business development support groups, nonprofit associations, universities, and other organizations.

An Innovate-A-thon program can be custom-structured to fit the needs of a particular organization or company, as well as at a variety of instructional and participation levels.

If your organization would like some independent mentoring to produce a custom Innovate-A-thon, please do contact us for a no-obligation chat ... Innovate-A-thon.org

What's in a Name?

What's in a name? When deciding what to call your venture, the answer is plenty. A venture name can be too broad--or too confining. It can be too quirky--or not memorable enough. The challenge is to pick a name that's catchy, but also fits well with your particular type of venture. Here are 10 questions to ask as you ponder various names, keeping in mind that the choice could make all the difference in establishing your venture in the marketplace.

What do I want a name to accomplish for my venture?

A name can help separate you from competitors and reinforce your venture's image, says Steve Manning, founder of Sausalito, Calif.-based Igor, a naming agency. He suggests clearly defining your brand positioning before choosing a name, as Apple did to differentiate itself from corporate sounding names like IBM and NEC. "They were looking for a name that supported a brand positioning strategy that was to be perceived as simple, warm, human, approachable and different," Manning says.

Will the name be too limiting?

Don't box yourself in, says Phoenix-based Martin Zwilling, CEO and founder of Startup Professionals Inc., an advisor to early-stage startups. Avoid picking names that could limit your venture from enlarging its product line or expanding to new locations, he says, citing the example of Angelsoft.com, a venture formed in 2004 to help connect startup companies with angel investors. A few years ago, the venture realized it needed to appeal equally to venture capital and other types of investors. So, it did a costly rebranding to Gust.com, which is less specific and evokes a nice "wind in the sails" image.

Does the name make sense for my venture?

For most companies, it's best to adopt a name that provides some information about their products and services. That doesn't mean it can't also have a catchy ring. Lawn and Order, for example, is a good name for a landscaping venture because it gets people's attention and also clearly relates to the venture's services, Zwilling says. While unusual words like Yahoo and Fogdog sometimes work, quirky names are always a crapshoot.

Is the name easy to remember?

The shorter the name, the better, Zwilling says, suggesting that venture owners limit it to two syllables and avoid using hyphens or other special characters. He also recommends skipping acronyms, which mean nothing to most people, and picking a name whose first letter is closer to A than Z because certain algorithms and directory listings work alphabetically. "When choosing an identity for a venture or a product, simple and straightforward are back in style and cost less to brand," he says.

Is the name easy for people to spell?

That may seem to be a given, but some companies purposely select names that consumers can't easily spell. It's a risky strategy to try to make a venture stand out, and some naming consultants recommend against it. "If your name looks like a typo, scratch it off the list," says Alexandra Watkins, founder and chief innovation officer of Eat My Words, a naming service based in San Francisco. She also believes that it's important that your name be spelled exactly as it sounds. Otherwise, you will forever have to spell it out for people when saying the name or your venture's email or website address aloud. "Think of how often you have to spell your own first or last name for people," she says. "Why would you want a brand name with the same problem?"

How will potential customers first encounter your name?

Some naming experts believe there are exceptions to the easy-to-spell rule, especially if most people will see your name for the first time in a print or online ad. For example, consider Zulily, the online venture offering daily deals for moms, babies and kids. "If you just heard that name, you might not guess how to spell it, but the venture's aggressive online ad campaign has meant that most people first see it spelled out," says Chris Johnson, a naming consultant in Seattle and author of The Name Inspector blog, who came up with the name Zulily. "The payoff is that the unusual sound and spelling of the name have helped them create a very distinctive brand."

Does the name sound good and is it easy to pronounce?

Manning says the sound of the name is important in conveying a feeling of energy and excitement. You also must be sure potential customers can easily pronounce your venture's name. "It is a hard fact that people are able to spell, pronounce and remember names that they are familiar with," he says, pointing to Apple, Stingray, Oracle and Virgin as strong names. But he doesn't like such venture names as Chordiant, Livent and Naviant. "These names are impossible to spell or remember without a huge advertising budget, and the look, rhythm and sound of them cast a cold, impersonal persona," he says.

Is your name meaningful only to yourself?

A name with hidden or personal meanings evokes nothing about your brand, and you won't be there to explain it when most people encounter it. "Refrain from Swahili, words spelled backwards, and naming things after your dog," Watkins says. She gives the example of Lynette Hoy, who was using her first and last name for her PR firm in Bainbridge Island, Wash. The name didn't work because it failed to evoke Hoy's fiery personality and passion, Watkins says. So, the company was rebranded Firetalker PR, and Hoy took the title of Fire Chief. She called her office The Firehouse, and began offering PR packages such as Inferno, Controlled Burn and The Matchbox. "Her entire brand is built around that name and lends itself to endless ways to extend the name," Watkins says. "Her prior name didn't lend itself to any theme or wordplay."

Is the name visually appealing?

You also want to consider how the name looks in a logo, ad or a billboard, Manning says. He points to Gogo, the inflight Internet service provider, as a good name for design purposes. "It's the balance of the letters, all rounded and friendly, versus a word with hard, angular letters like Ks and Ts and Rs," Manning says. Other visually appealing names include Volvo because it has no low-hanging letters and Xerox for the symmetry of beginning and ending with the same letter.

Have I conducted a proper trademark search?

A great name is worthless if someone else already has laid claim to it. Start with some free resources like Trademarkia.com or USPTO.gov to do a cursory search to see if the name is already in use. Then, hire a trademark attorney to do a more thorough screening, and if the name isn't taken, to register it with the U.S. Patent and Trademark Office. "Get it right the first time," Watkins says. "A third of our business comes from companies who are being threatened with trademark infringement."

[1.09]

SCAMPER!

To create a new product, service, or process, try applying "SCAMPER" to an old one. SCAMPER is an acronym for ...

1. Substitute ... What can you substitute? What can be used instead? Who else instead? What other ingredients? Other material? Other process? Other power? Other place? Other approach? Other sounds? Other forces? ... "Instead of ... I can ..."
2. Combine ... What can you combine or bring together somehow? How about a blend, an alloy, an assortment, an ensemble? Combine units? Combine purposes? Combine appeals? Combine ideas? ... "I can bring together ... and ... to ..."
3. Adapt ... What can you adapt for use as a solution? What else is like this? What other idea does this suggest? Does past offer a parallel? What could I copy? Who could I emulate? ... "I can adapt ... in this way ... to ..."
4. Modify, minimize, magnify ... Can you change the item in some way? Change meaning, color, motion, sound, smell, form, shape? Other changes? ... Also: 'Minify': What can you remove? Smaller? Condensed? Miniature? Lower? Shorter? Lighter? Omit? Streamline? Split up? Understate? ... Also: Magnify: What can you add? More time? Greater frequency? Stronger? Higher? Longer? Thicker? Extra value? Plus ingredient? Duplicate? Multiply? Exaggerate? ... "I can modify/minimize/magnify.. in this way ... to ..
5. Put to another use, re-use ... How can you put the thing to different or other uses? New ways to use as is? Other uses if it is modified? ... "I can re-use ... in this way ... by ..."
6. Eliminate, elaborate ... What can you eliminate? Remove something? Eliminate waste? Reduce time? Reduce effort? Cut costs? ... "I can eliminate ... by ..."
7. Rearrange, reverse ... What can be rearranged in some way? Interchange components? Other pattern? Other layout? Other sequence? Transpose cause and effect? Change pace? Change schedule? ... "I can rearrange ... like this ... such that ..."

[Thank you, Robert Eberle and Alex Osborn]

Attractive Innovations

1. Well-defined customers
2. Easily measurable benefits
3. Short pay-back period
4. High Benefit/Price ratio
5. Sustainable competitive advantages
6. Venture has core competencies
7. Venture has resources

Potential Business Models

1. Design physical products/merchandise
2. Manufacture physical products/merchandise
3. Sell physical products/merchandise
4. Create information/content/data
5. Aggregate or distribute information/content/data
6. Provide personal or business service
7. Provide expert advice/consultation
8. Provide money/financing
9. Provide labor or human resources
10. Transport products/services
11. Provide infrastructure/telecommunications
12. Provide in-person or online marketplace for others to sell goods or services

Skills for Success

Although every business requires a specific skill set and related domain knowledge, there are some general qualities which you must develop if you want to get going in any business. I say 'develop' and not 'have' because I don't think these skills are rocket science and if you've got the willingness, you can easily develop them and carry on your business in a better manner.

1. Be A Visionary ... Yeah, I know what you are thinking. Here comes the first cliche; I'll agree. But when I say be a visionary, I don't mean you should have grand visions right from the start. There should be a definite goal in your mind and you should work towards achieving that goal. You could always start with small goals initially and every time you achieve them, set yourself new challenges. And soon you'll find that you've got a vision, a vision which you never thought you could achieve and now, it suddenly seems possible.
2. Be Adaptable ... Now here's the thing - you develop a strategy and start working towards your goal. But the world's changing everyday and soon you realize that the strategy isn't working. In this case, you should immediately adapt to the changes and adopt new methods of working while keeping your vision intact.
3. Mix Passion With Planning ... If you aren't passionate enough, chances of your succeeding in your business are slim. But if you get carried away by passion, that's equally harmful for your work. Hence the idea is to mix passion and enthusiasm with planning and execution.
4. Communicate Like A Pro ... It's not only about talking to the other person or to your client. It's about every form of communication, be it on phone, through email, through a letter or any other way of sending your thoughts across. Effective communication is one of the must have leadership skills and if you think you aren't very good at this, prepare to learn how to communicate in the most effective manner, convince others and get more business.
5. Network Like A Pro ... Another essential ingredient for success in business. Identify the right people and establish relationships which are long lasting. Apart from helping you in your business, these relationships can also help in your personal life.
6. Be Aggressive ... Being aggressive doesn't mean you are always pumped up and blindly grab every opportunity that comes in your way. It means you are ready to take risks, sometimes calculated and sometimes out of your gut-feeling. It means you aren't satisfied with an achievement and are hungry for more. It means you are available 24X7 for your work. And yes, it also means you are ready to make sacrifices when required.
7. Be Persistent ... Without a doubt, persistence is a must-have trait for anyone who hopes to make it big in his business. So what exactly is persistence? Here's how Seth Godin defines it: "Persistence isn't using the same tactics over and over. That's just annoying. Persistence is having the same goal over and over."
8. Do Things Differently ... That's what winners do, isn't it ? Apply new techniques and tricks to an already existing business model instead of trying to search for that new idea. You'll save time.
9. Learn Everyday ... Really, the learning never stops when you are self employed. And you should never let it stop either. No matter how big your business grows, you should keep learning everyday and apply new techniques to make your business better.
10. Never Be Complacent ... If organizations like Enron and WorldCom can bite the dust then anything can happen. No business, absolutely no business can be considered fool-proof. One mistake and the empire could crumble. Complacency is usually the first step towards this destruction. So better not be complacent.

[Thank you, Abhijeet Mukherjee]

Leonardo da Vinci's Seven Principles

1. Curiositá ... an insatiably curious approach to life and an unrelenting quest for continuous learning.
2. Dimostrazione ... a commitment to test knowledge through experience, persistance, and a willingness to learn from mistakes.
3. Sensazione ... the continual refinement of the senses, especially sight, as the means to enliven experience.
4. Sfumato ... literally "going up in smoke" ... a willingness to embrace ambiguity, paradox, and uncertainty.
5. Arte/Scienza ... the development of the balance between science and art, logic and imagination ... "Whole-Brain" thinking.
6. Corporalita ... the cultivation of grace, ambidexterity, fitness, and poise.
7. Connessione ... a recognition of and appreciation for the interconnectedness of all things and phenomena ... systems thinking.

[Thank you, Michael J. Gelb]

How to Write an Executive Summary

The purpose of the executive summary of the business plan is to provide your readers with an overview of the business plan. Think of it as an introduction to your business. Therefore, your business plan's executive summary will include summaries of ...

1. a description of your company, including your product and/or service solutions
2. your management
3. the market and your customers including basic quantitative information
4. marketing and sales strategies
5. your primary competition
6. your competitive advantage
7. your operational strategies
8. financial projections and plans
9. contact information

The executive summary will end with a summary statement, a "last kick at the can" sentence or two designed to persuade the readers of your business plan that your business is a winner.

To write the executive summary of the business plan, start by following the list above and writing one to three sentences about each topic. (No more!)

If you have trouble crafting these summary sentences from scratch, review your business plan to get you going. In fact, one approach to writing the executive summary of the business plan is to take a summary sentence or two from each of the business plan sections you've already written. (If you compare the list above to the sections outlined in the Business Plan Outline, you'll see that this could work very well.)

Then finish your business plan's executive summary with a clinching closing sentence or two that answers the reader's question "Why is this a winning business?"

Tips for Writing the Business Plan's Executive Summary

1. Focus on providing a summary. The business plan itself will provide the details and whether bank managers or investors, the readers of your business plan don't want to have their time wasted.
2. Keep your language strong and positive. Don't weaken the executive summary of your business plan with weak language. Instead of writing, "Dogstar Industries might be in an excellent position to win government contracts", write "Dogstar Industries will be in an excellent position..."
3. The executive summary should be no more than two pages long ... one page is probably better. Resist the tempation to pad your business plan's executive summary with details (or pleas). The job of the executive summary is to present the facts and entice your reader to read the rest of the business plan, not tell him everything.
4. Polish your executive summary. Read it aloud. Does it flow or does it sound choppy? Is it clear and succinct? Once it sounds good to you, have someone else who knows nothing about your business read it and make suggestions for improvement.
5. Tailor the executive summary of your business plan to your audience. If the purpose of your business plan is to entice investors, for instance, your executive summary should focus on the opportunity your business provides investors and why the opportunity is special.
6. Put yourself in your readers' place... and read your executive summary again. Does this executive summary generate interest or excitement in the reader? If not, why?

Remember, the executive summary of the business plan will be the first thing the readers of the business plan read. If your executive summary is poorly written, it will also be the last, as they will set the rest of your business plan aside unread!

[Thank you, Susan Ward]

Stimulating Our Creativity

1. Surround yourself with creative people. Hang out with writers, musicians, poets and artists. Often, just being in a creative environment will inspire you and refresh your creative mind.
2. Start somewhere. If you create a load of crap for a few pages, whether it’s creative writing in Word or sheet music, the brain loosens up and it’s easier to break through the barrier and come up with ideas.
3. Expose yourself. Not after too much vodka. Expose yourself to new art – books, music, paintings – all the time. If you’re a rocker, listen to funk. If you’re a crime writer, read fantasy. If you’re a productivity writer, read something about slacking off.
4. Develop a “morning ritual” that puts you in the zone – whether it’s stream-of-consciousness such as in tip 2, or a series of non-spectacular everyday actions in sequence that tell your brain it’s time to get in the zone. Perhaps you drink a coffee while watching the news before going for a morning walk – if you repeat the same actions before doing creative work for long enough, it eventually creates an association that tells the mind to get in a particular zone.
5. Use "Getting Things Done" (GTD) techniques – free up your mind from the hassles of life by doing an info-dump so your head is clear enough to create instead of worry.
6. Never stop learning.
7. Imitate the real world – find beauty (or the ugly, depending on what inspires you) and try to extract the essence of it into your work. This may lead you to what you need to create, or it may just warm up the muse.
8. Drink too much coffee sometimes (one of my favorite submissions).
9. Do something new. Play chess. Read a book if you watch television and watch television if you read. Go outside. Sing in the shower.
10. Don’t be too precious about your work. Being inspired by ‘the muse’ is important, but if the doctor and the garbage man can do their jobs every day, then those in a creative line of work can too. Change your attitude towards your work.
11. Based on the theory that everything that can be created has been and creation is simply a process of combining existing ideas, consume information by the bucket load. The more you know, the more you can create from that knowledge.
12. Meet new people from different walks of life. Gain insight into their perspectives on life. Strike up a conversation on the bus.
13. Shut out the world. Instead of sucking in new information, sit quietly, go to sleep, or meditate. Stop thinking and clear your mind so that the clutter doesn’t get in the way of your thoughts.
14. Carry a camera with you and look for interesting things in your every day scenery. Hadn’t noticed that crack in the path before? Then it’ll do. Set a quota and force yourself to make it. Don’t go to new places to do this – force yourself to find new perspectives on old knowledge.
15. Creativity is a muscle. Exercise it daily – if you only need to create once a week, your muscles may have atrophied if you don’t do it just because you don’t have to.
16. Carry a notebook everywhere. Or a PDA.
17. Write down a list of ideas and draw random arrows between them. For instance, if you’re a blogger, write down everything in your Categories list and draw lines to connect unusual ideas. If you had the categories “Relationships” and “Management” and randomly connected them you’d have an interesting article idea to work with.
18. If you’re not on a tight deadline, walk away and do something completely unrelated. Don’t let yourself spend that time stressing about what you need to do.
19. Create a framework. As many writers have said, the blank page can be the biggest show-stopper. Instead of trying to rely on pure inspiration, set your topic or theme and start creating within confines. Think within the box you create for yourself.
20. Remove obstacles to creativity. That friend who calls to complain about their life can wait until you can afford to get stressed about their problems.
21. Don’t judge your ideas until you have plenty to judge. Don’t be embarrassed by yourself – just write them all down! Even if you start with “pink polka-dotted lizard.”
22. Keep a journal. It can get your mind working, and in a month, or a year, when you’ve gained some distance from what you’ve written it can give you new ideas.
23. Stop telling yourself you’re not creative. If you tell yourself not to come up with ideas, then you probably won’t – no matter how hard you try.
24. Don’t be a workaholic – take breaks. Your mind needs a chance to wind down so it doesn’t overheat and crash.
25. Experiment randomly. What does a flanger sound like on a vocal track? Like Lenny Kravitz, of course.
26. Treat creativity like an enemy in a strategy game; if one thing isn’t working, don’t keep trying until you give up. Try a new strategy. Run through the whole list, not just the first tip.
27. Choose a topic and write about it as wonderfully or badly as you possibly can. Then edit it as ruthlessly as a newspaper editor who has thousands of words to edit in the next hour and doesn’t care what gets lost in the process. At the end you might have something decent to use as a starting point.
28. Trash what you’re working on. Start again.
29. Exercise every day, before you sit down to be creative. If you exercise afterwards you’ll get the creative burst – just too late.
30. Spend time with your children. Or someone else’s.

[Thank you, Joel Falconer]

Refine ... Iterate ... Pivot

Creating something new and better is seldom a smooth start to finish process. More often it's a start, test, iterate, refine, re-start, re-test, re-iterate, get frustrated and quit!!

It starts with an idea, it always does! 

The first question, "Who cares? Are there any customers for our idea?" If the answer is "Yes, we think so ...", then move on to the next stage of development: a] create a business model that will fit our target customers and our idea; and b] develop our product and/or service in steps that can be tested and refine (agile engineering, it's called). 

If our first customers are happy with the results, find more and more customers and build up our venture. If our first customers aren't all that thrilled, iterate either our business model or our product/service, or both!

[Thank you, Steve Blank.]

Crucial Communication Channels

At the core, every successful business venture looks like this. Of course, large complex organizations can look much more complicated than this basic diagram. But fundamentally, all successful business ventures consist of these key elements and have these critical paths of communications.

The "alphabetical" communication channels are external, between the key business venture teams and customers:

A] The Research & Development Team communicating with customers to determine what customer problems, needs, wants, and desire the venture should address

B] The Marketing Team communicating with customers to promote current venture solutions, product, services, and processes that solve current customer problems, and obtain feedback from customers relating to the performance of the venture in solving their problems

C] The Sales Team obtaining and processing orders from customers, and customer relationship management

D] The Operations Team building and delivering solutions, products, and services to fill customer orders

E] The Finance/Accounting Team collecting payment for the value delivered to customers by the products, services, and processes provided by the venture

F] The Venture Management Team soliciting feedback and inputs regarding the relationship between the customers and the venture

The "numbered" communication channels in Figure 5 are internal, the information being shared between departments in a business venture.

1] Marketing and Innovation Development Departments share information about customer problems, needs, wants, and desires, and the benefits, fit, form, function, and features of new products, services, and processes being created in the organization.

2] The Marketing and Sales Departments coordinate information about the benefits, fit, form, function, and features of currently available solutions, products, services, and process that match customer requirements, including the price of the offerings.

3] The Sales Department communicates information about customer orders to the Finance/Accounting Department such that the customer is properly billed when the solutions, products, and services are delivered.

4] The Sales Department communicates information about customer orders to the Operations Department such that the appropriate products and services are delivered to the customer.

5] The Operations Department communicates information about product and service delivery to the customer so the Finance/Accounting Department can accurately bill the customer.

6] The Research & Development Department (often called the Engineering Department) provides the Operations Department with bills of material and assembly instructions for creating the solutions, products, and services being sold to customers.

Innovation Sweet Spot

Technology Readiness Levels

Thanks to NASA and the European Commission for this succinct guide to the readiness of technology ideas and concepts for commercial application.

 

Mission Statement ... The Critical Success Factor!

The world changes ... client needs, wants, desires; competitive offerings; economic environments; et alia.  

Every organization must proactively address change if it is to survive and thrive.  The four elements of the Critical Success Factor are excellent focal points for potential innovation in an organization.  

The Critical Success Factor statement is also an excellent Mission Statement template.

Use SCAMPER to Change Something

REAL Brain Modes of Thinking