- Clear: Make the goal of your message clear to your recipient. Ask yourself what the purpose of your communication is.
- Concise: Your message should also be brief and to the point. Why communicate your message in six sentences when you can do it in three?
- Concrete: Ensure your message has important details and facts, but that nothing deters the focus of your message.
- Correct: Make sure what you're writing or saying is accurate. Bad information doesn't help anybody. Also make sure that your message is typo free.
- Coherent: Does your message make sense? Check to see that all of your points are relevant and that everything is consistent with the tone and flow or your text.
- Complete: Your message is complete when all relevant information is included in an understandable manner and there is a clear "call to action". Does your audience know what you want them to do?
- Courteous: Ensure that your communication is friendly, open, and honest, regardless of what the message is about. Be empathetic and avoid passive-aggressive tones.
- Clutching: Make sure your message has AIDA: grabss Attention, develosp Interest, builds Desire, triggers Action. Be sure there is a clear "path to action" for the reader to take ... call, email, website, et alia.
<< Innovating IS Competitive Creativity! >>
The C's of Communications
Twelve Team Tips ...
Building a venture team? Here are some goog guidelines ...
- A team needs a good leader. Usually, in a work situation, the leader is chosen by people outside the team. In more social contexts, the team may choose the leader.
- A team needs to be the right size. There is no precise figure here, but generally speaking one would expect a new business venture management team to be around 3 to 6 members.
- A team needs members with a variety of skills. The nature of these skills will depend on the organization and the task. However, typically one might want someone good with figures as well as someone good with words, someone who is effective at getting things done as well someone who is a creative thinker. It is important to avoid the temptation to chose too many like-minded members and team members need to know and respect the skills of others in the team.
- A team needs members with a variety of personalities. Again the nature of these personalities will depend on the organisation and the task. One might want an introvert as well as an extrovert and a maturer person as well as a younger one. Gender and ethnic differences can also make a creative contribution to an effective team.
- A team needs to bond. Some of this can be in done in the course of carrying out team tasks. However, it is good to create more specific opportunities for bonding that are outside the normal work schedule and situation, such as strategy sessions, training course and social events. One should take opportunities to celebrate successes - such as winning a new contract or fulfilling a particular project - and to celebrate occasions - such as birthdays of team members.
- A team needs to be able to resolve internal conflicts. However well a team bonds, it is likely that from time to time there will be differences in the team. This should not be unexpected or even always avoided; it is an inevitable feature of creative people having different ideas.
- A team needs good communications. People need to know what is expected of them, what is happening in the organisation, and how all this effects them as individuals and as a team. In many ways, the best communication is face-to-face but this can be time-consuming and may not always be practical. These days e-mail is an efficient means of communication, provided that it is not overdone or used as a way of avoiding difficult encounters.
- A team needs shared values and a shared vision. All team members need to know and agree how the team is going to work and what it is trying to do. This might involve having some sort of strategy session - maybe facilitated by someone outside the team - with exercises to ensure that the values and the vision are embraced by all.
- A team needs clear objectives. Ideally these objectives ought to be SMART - that is, specific, measurable, achievable, resourced, timed.
- A team needs to be empowered. There are two elements to this. First, the team collectively needs to be given the resources and the authority to achieve the objectives set for it. Second, each individual needs to know what is expected of him or her but left to work out for himself or herself how best to achieve this on a day to day basis.
- A team needs trust. Members need to trust each other and most especially the team leader. This requires open and honest communication, acceptance of a 'no blame' culture, and a recognition that every mistake is an occasion for learning and not an excuse to criticise.
- A team needs to be flexible. There are two elements to this. First, roles in the team should not be rigid - it is the team's success that matters more than who exactly does what. Second, the composition and existence of the team needs to be flexible so, if a new skill is needed, one might add a new member to the team, but conversely, if the team's project is satisfactorily completed, there might be no continued need for the team.
Stimulating Our Creativity
1. Surround yourself with creative people. Hang out with writers, musicians, poets and artists. Often, just being in a creative environment will inspire you and refresh your creative mind.
2. Start somewhere. If you create a load of crap for a few pages, whether it’s creative writing in Word or sheet music, the brain loosens up and it’s easier to break through the barrier and come up with ideas.
3. Expose yourself. Not after too much vodka. Expose yourself to new art – books, music, paintings – all the time. If you’re a rocker, listen to funk. If you’re a crime writer, read fantasy. If you’re a productivity writer, read something about slacking off.
4. Develop a “morning ritual” that puts you in the zone – whether it’s stream-of-consciousness such as in tip 2, or a series of non-spectacular everyday actions in sequence that tell your brain it’s time to get in the zone. Perhaps you drink a coffee while watching the news before going for a morning walk – if you repeat the same actions before doing creative work for long enough, it eventually creates an association that tells the mind to get in a particular zone.
5. Use "Getting Things Done" (GTD) techniques – free up your mind from the hassles of life by doing an info-dump so your head is clear enough to create instead of worry.
6. Never stop learning.
7. Imitate the real world – find beauty (or the ugly, depending on what inspires you) and try to extract the essence of it into your work. This may lead you to what you need to create, or it may just warm up the muse.
8. Drink too much coffee sometimes (one of my favorite submissions).
9. Do something new. Play chess. Read a book if you watch television and watch television if you read. Go outside. Sing in the shower.
10. Don’t be too precious about your work. Being inspired by ‘the muse’ is important, but if the doctor and the garbage man can do their jobs every day, then those in a creative line of work can too. Change your attitude towards your work.
11. Based on the theory that everything that can be created has been and creation is simply a process of combining existing ideas, consume information by the bucket load. The more you know, the more you can create from that knowledge.
12. Meet new people from different walks of life. Gain insight into their perspectives on life. Strike up a conversation on the bus.
13. Shut out the world. Instead of sucking in new information, sit quietly, go to sleep, or meditate. Stop thinking and clear your mind so that the clutter doesn’t get in the way of your thoughts.
14. Carry a camera with you and look for interesting things in your every day scenery. Hadn’t noticed that crack in the path before? Then it’ll do. Set a quota and force yourself to make it. Don’t go to new places to do this – force yourself to find new perspectives on old knowledge.
15. Creativity is a muscle. Exercise it daily – if you only need to create once a week, your muscles may have atrophied if you don’t do it just because you don’t have to.
16. Carry a notebook everywhere. Or a PDA.
17. Write down a list of ideas and draw random arrows between them. For instance, if you’re a blogger, write down everything in your Categories list and draw lines to connect unusual ideas. If you had the categories “Relationships” and “Management” and randomly connected them you’d have an interesting article idea to work with.
18. If you’re not on a tight deadline, walk away and do something completely unrelated. Don’t let yourself spend that time stressing about what you need to do.
19. Create a framework. As many writers have said, the blank page can be the biggest show-stopper. Instead of trying to rely on pure inspiration, set your topic or theme and start creating within confines. Think within the box you create for yourself.
20. Remove obstacles to creativity. That friend who calls to complain about their life can wait until you can afford to get stressed about their problems.
21. Don’t judge your ideas until you have plenty to judge. Don’t be embarrassed by yourself – just write them all down! Even if you start with “pink polka-dotted lizard.”
22. Keep a journal. It can get your mind working, and in a month, or a year, when you’ve gained some distance from what you’ve written it can give you new ideas.
23. Stop telling yourself you’re not creative. If you tell yourself not to come up with ideas, then you probably won’t – no matter how hard you try.
24. Don’t be a workaholic – take breaks. Your mind needs a chance to wind down so it doesn’t overheat and crash.
25. Experiment randomly. What does a flanger sound like on a vocal track? Like Lenny Kravitz, of course.
26. Treat creativity like an enemy in a strategy game; if one thing isn’t working, don’t keep trying until you give up. Try a new strategy. Run through the whole list, not just the first tip.
27. Choose a topic and write about it as wonderfully or badly as you possibly can. Then edit it as ruthlessly as a newspaper editor who has thousands of words to edit in the next hour and doesn’t care what gets lost in the process. At the end you might have something decent to use as a starting point.
28. Trash what you’re working on. Start again.
29. Exercise every day, before you sit down to be creative. If you exercise afterwards you’ll get the creative burst – just too late.
30. Spend time with your children. Or someone else’s.
[Thank you, Joel Falconer]
2. Start somewhere. If you create a load of crap for a few pages, whether it’s creative writing in Word or sheet music, the brain loosens up and it’s easier to break through the barrier and come up with ideas.
3. Expose yourself. Not after too much vodka. Expose yourself to new art – books, music, paintings – all the time. If you’re a rocker, listen to funk. If you’re a crime writer, read fantasy. If you’re a productivity writer, read something about slacking off.
4. Develop a “morning ritual” that puts you in the zone – whether it’s stream-of-consciousness such as in tip 2, or a series of non-spectacular everyday actions in sequence that tell your brain it’s time to get in the zone. Perhaps you drink a coffee while watching the news before going for a morning walk – if you repeat the same actions before doing creative work for long enough, it eventually creates an association that tells the mind to get in a particular zone.
5. Use "Getting Things Done" (GTD) techniques – free up your mind from the hassles of life by doing an info-dump so your head is clear enough to create instead of worry.
6. Never stop learning.
7. Imitate the real world – find beauty (or the ugly, depending on what inspires you) and try to extract the essence of it into your work. This may lead you to what you need to create, or it may just warm up the muse.
8. Drink too much coffee sometimes (one of my favorite submissions).
9. Do something new. Play chess. Read a book if you watch television and watch television if you read. Go outside. Sing in the shower.
10. Don’t be too precious about your work. Being inspired by ‘the muse’ is important, but if the doctor and the garbage man can do their jobs every day, then those in a creative line of work can too. Change your attitude towards your work.
11. Based on the theory that everything that can be created has been and creation is simply a process of combining existing ideas, consume information by the bucket load. The more you know, the more you can create from that knowledge.
12. Meet new people from different walks of life. Gain insight into their perspectives on life. Strike up a conversation on the bus.
13. Shut out the world. Instead of sucking in new information, sit quietly, go to sleep, or meditate. Stop thinking and clear your mind so that the clutter doesn’t get in the way of your thoughts.
14. Carry a camera with you and look for interesting things in your every day scenery. Hadn’t noticed that crack in the path before? Then it’ll do. Set a quota and force yourself to make it. Don’t go to new places to do this – force yourself to find new perspectives on old knowledge.
15. Creativity is a muscle. Exercise it daily – if you only need to create once a week, your muscles may have atrophied if you don’t do it just because you don’t have to.
16. Carry a notebook everywhere. Or a PDA.
17. Write down a list of ideas and draw random arrows between them. For instance, if you’re a blogger, write down everything in your Categories list and draw lines to connect unusual ideas. If you had the categories “Relationships” and “Management” and randomly connected them you’d have an interesting article idea to work with.
18. If you’re not on a tight deadline, walk away and do something completely unrelated. Don’t let yourself spend that time stressing about what you need to do.
19. Create a framework. As many writers have said, the blank page can be the biggest show-stopper. Instead of trying to rely on pure inspiration, set your topic or theme and start creating within confines. Think within the box you create for yourself.
20. Remove obstacles to creativity. That friend who calls to complain about their life can wait until you can afford to get stressed about their problems.
21. Don’t judge your ideas until you have plenty to judge. Don’t be embarrassed by yourself – just write them all down! Even if you start with “pink polka-dotted lizard.”
22. Keep a journal. It can get your mind working, and in a month, or a year, when you’ve gained some distance from what you’ve written it can give you new ideas.
23. Stop telling yourself you’re not creative. If you tell yourself not to come up with ideas, then you probably won’t – no matter how hard you try.
24. Don’t be a workaholic – take breaks. Your mind needs a chance to wind down so it doesn’t overheat and crash.
25. Experiment randomly. What does a flanger sound like on a vocal track? Like Lenny Kravitz, of course.
26. Treat creativity like an enemy in a strategy game; if one thing isn’t working, don’t keep trying until you give up. Try a new strategy. Run through the whole list, not just the first tip.
27. Choose a topic and write about it as wonderfully or badly as you possibly can. Then edit it as ruthlessly as a newspaper editor who has thousands of words to edit in the next hour and doesn’t care what gets lost in the process. At the end you might have something decent to use as a starting point.
28. Trash what you’re working on. Start again.
29. Exercise every day, before you sit down to be creative. If you exercise afterwards you’ll get the creative burst – just too late.
30. Spend time with your children. Or someone else’s.
[Thank you, Joel Falconer]
Evaluating a New Venture Idea with Four C's
- Company. Think of your idea in terms of its product/service features, the benefits to customers, the personality of your company, what key messages you'll be relaying and the core promises you'll be making to customers.
- Customer. There are three different customers you'll need to think about in relation to your idea: purchasers (those who make the decision or write the check), influencers (the individual, organization or group of people who influence the purchasing decision), and the end users (the person or group of people who will directly interact with your product or service).
- Competitor. Again, there are three different groups you'll need to keep in mind: primary, secondary and tertiary. Their placement within each level is based on how often your business would compete with them and how you would tailor your messages when competing with each of these groups.
- Collaborators. Think of organizations and people who may have an interest in your success but aren't directly paid or rewarded for any success your business might realize, such as associations, the media and other organizations that sell to your customers.
Refine ... Iterate ... Pivot
It starts with an idea, it always does!
The first question, "Who cares? Are there any customers for our idea?" If the answer is "Yes, we think so ...", then move on to the next stage of development: a] create a business model that will fit our target customers and our idea; and b] develop our product and/or service in steps that can be tested and refine (agile engineering, it's called).
If our first customers are happy with the results, find more and more customers and build up our venture. If our first customers aren't all that thrilled, iterate either our business model or our product/service, or both!
[Thank you, Steve Blank.]
Tips for Developing a Venture Strategy
- Develop the vision statement, the mission statement, and the business model
- Describe the industry and context for the firm and its competitors
- Determine the firm’s strengths and weaknesses in the context of the industry and environment
- Describe the firm’s core competencies, its customers, and its competitive advantage
- Describe the opportunities and threats for the venture
- Identify the critical success factors
- Formulate strategic options and select the appropriate strategy
- Translate the strategy into action plans with suitable measures and controls
Mission Statement ... The Critical Success Factor!
The world changes ... client needs, wants, desires; competitive offerings; economic environments; et alia.
Every organization must proactively address change if it is to survive and thrive. The four elements of the Critical Success Factor are excellent focal points for potential innovation in an organization.
The Critical Success Factor statement is also an excellent Mission Statement template.
Crucial Questions (CQs)
Ask and you shall receive!
First Round ... ask the the basic CQs
Second Round ... ask supporting CQs for each of the basics
Third Round ... dig deeper!
Potential Sources of Differentiation
Every successful business is differentiated from its competition ... it could be very unique and significant, or it may be seemingly small and minor. But customers choose one enterprise over another for a reason. Following are some potential sources of value and differentiation to use as a guide when creating a competitive advantage strategy ...
ambiance ... branding ... business model ... community service ... contrived deterrence ... convenience ... copyrights ... cost advantages ... cost advantages independent of scale ... customer relations ... customer responsiveness ... customer service ... delivery ... distinct unique competencies ... economies of scale ... effective sales methods ... efficiency ... experience of doing business ... features ... functionality ... government regulation ... high quality ... image ... innovation ... intellectual property ... limited resources ... location ... low-cost ... manufacturing innovation ... market positioning ... market segmentation ... operational methods ... patents ... performance ... price ... product design ... product differentiation ... product innovation ... product selection ... product-line breadth ... quality ... rarity ... relationships ... reliability ... reputation ... selection ... service ... shopping experience ... supply chain relations ... switching costs ... trademarks ... trade names ... unique capabilities ... value
[1.07]
ambiance ... branding ... business model ... community service ... contrived deterrence ... convenience ... copyrights ... cost advantages ... cost advantages independent of scale ... customer relations ... customer responsiveness ... customer service ... delivery ... distinct unique competencies ... economies of scale ... effective sales methods ... efficiency ... experience of doing business ... features ... functionality ... government regulation ... high quality ... image ... innovation ... intellectual property ... limited resources ... location ... low-cost ... manufacturing innovation ... market positioning ... market segmentation ... operational methods ... patents ... performance ... price ... product design ... product differentiation ... product innovation ... product selection ... product-line breadth ... quality ... rarity ... relationships ... reliability ... reputation ... selection ... service ... shopping experience ... supply chain relations ... switching costs ... trademarks ... trade names ... unique capabilities ... value
[1.07]
Critical Path ...
Ultimately, the function of a business venture is to satisfy customer needs, wants, and desires by transforming their problems into solutions (products, services, processes, value ...) and capturing a bit of profit along the way.
Easier Way to Create a Venture Plan
A good approach to creating a business plan to present to prospective investors and collaborators is to start with a PowerPoint or Google Slides presentation.
Creating individual slides for each topic tends to force clarity in thinking.
One interesting "trick" ... use the "speaker notes" in a PowerPoint business plan slide deck to transform the slides into a more formal written business plan.
It is very common for prospective investors to ask for a copy of the slides before, during, and after a presentation. The down-side is that not all of the pertinent information is on the slides. The speaker for each slide is providing that information. However, there is a easy and fairly elegant solution. Instead of just printing the slide deck, print the slide deck with the accompanying speaker notes. But not just any ordinary speaker notes ...
Use the "Speaker Notes" feature of PowerPoint to write sentences and paragraphs as needed to help the reader understand what is on the slide (since the actual speaker is not there to tell them in person). Just like writing a "formal" document except with the added benefit here of coordinating with the venture plan slide deck and graphics.
There are typically 10 to 20 slides in a business venture plan slide deck (a suggested base outline is below).
From the PowerPoint slide deck with the sentences and paragraphs, the slides with "speaker notes" can be printed one or two slides per page. The results is a "written" business plan that coordinates perfectly with the slide presentation, and has more details than simply printing the slides alone.
Base (but likely not all elements) of an outline for a business plan/presentation ...
1] Title ... name of your venture, logo, tag line, contact information ... a billboard executive summary of the venture
2] Problem/Opportunity ... pain your alleviating or the pleasure you're providing
3] Value Proposition ... benefits versus price
4] Underlying "Magic" ... your solution, marketing brochure, the "secret sauce" behind your venture ... photos, pictures, diagrams,
actual prototype?
5] Business Model ... how you make money ... business model canvas is a good graphic
6] Go-to-Market Plan ... customer NWD profile and how you will fill the holes ... buyer, decision maker, influencer, user, et al
7] Competitive Analysis ... key competitors and perhaps a SWOT(T)
8] Management Team ... you, key advisors
9] Financial Objectives ... first week, month, quarter, year ... how you will meet these objectives ... key metrics
10] Timeline and Status ... Past 6 months, status now, next 6 months ...
While these 10 slides are fundamental, 10 slides alone are often not enough for some base business venture plan presentations. Add as needed but resist the urge to have more than about 18 slides for a 10 to 15 minute presentation.
One interesting "trick" ... use the "speaker notes" in a PowerPoint business plan slide deck to transform the slides into a more formal written business plan.
It is very common for prospective investors to ask for a copy of the slides before, during, and after a presentation. The down-side is that not all of the pertinent information is on the slides. The speaker for each slide is providing that information. However, there is a easy and fairly elegant solution. Instead of just printing the slide deck, print the slide deck with the accompanying speaker notes. But not just any ordinary speaker notes ...
Use the "Speaker Notes" feature of PowerPoint to write sentences and paragraphs as needed to help the reader understand what is on the slide (since the actual speaker is not there to tell them in person). Just like writing a "formal" document except with the added benefit here of coordinating with the venture plan slide deck and graphics.
There are typically 10 to 20 slides in a business venture plan slide deck (a suggested base outline is below).
From the PowerPoint slide deck with the sentences and paragraphs, the slides with "speaker notes" can be printed one or two slides per page. The results is a "written" business plan that coordinates perfectly with the slide presentation, and has more details than simply printing the slides alone.
Base (but likely not all elements) of an outline for a business plan/presentation ...
1] Title ... name of your venture, logo, tag line, contact information ... a billboard executive summary of the venture
2] Problem/Opportunity ... pain your alleviating or the pleasure you're providing
3] Value Proposition ... benefits versus price
4] Underlying "Magic" ... your solution, marketing brochure, the "secret sauce" behind your venture ... photos, pictures, diagrams,
actual prototype?
5] Business Model ... how you make money ... business model canvas is a good graphic
6] Go-to-Market Plan ... customer NWD profile and how you will fill the holes ... buyer, decision maker, influencer, user, et al
7] Competitive Analysis ... key competitors and perhaps a SWOT(T)
8] Management Team ... you, key advisors
9] Financial Objectives ... first week, month, quarter, year ... how you will meet these objectives ... key metrics
10] Timeline and Status ... Past 6 months, status now, next 6 months ...
While these 10 slides are fundamental, 10 slides alone are often not enough for some base business venture plan presentations. Add as needed but resist the urge to have more than about 18 slides for a 10 to 15 minute presentation.
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